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Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.
Episodes
Wednesday Jul 30, 2025
Wednesday Jul 30, 2025
This week, Jo Causon catches up with one of the leading authorities on customer experience and excellence, Ken Hughes.
Their conversation focuses on the customer of the digital age, what their expectations are, and how businesses can exceed these expectations and differentiate themselves in an increasingly competitive world.
Music copyright: Kevin MacLeod
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