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Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.
Episodes
Tuesday Oct 07, 2025
Tuesday Oct 07, 2025
For this special podcast, published on Day Three of National Customer Service Week (Productivity, Growth & Innovation), Jo Causon is joined by Elaine Kerr, CEO of DPDgroup UK. Elaine discussed her journey from sales executive to CEO, the importance of customer-centric leadership, and the significant changes in the delivery industry post-pandemic.
Elaine shares insights on sustainability initiatives, the role of AI and technology in operations, and the importance of diversity and inclusion in the workplace. The conversation also touches on community engagement, leadership dynamics, and the need for government support in fostering business growth.
Music copyright: Kevin MacLeod
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