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Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.
Episodes
Wednesday Dec 18, 2024
Wednesday Dec 18, 2024
This week Jo Causon sits down with a legend in the business world, Sir John Timpson, to discuss how his unique management style has empowered generations of employees to provide differentiating levels of service for the business.
Music copyright: Kevin MacLeod
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