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Episodes
Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.
Episodes
Tuesday Nov 19, 2024
Tuesday Nov 19, 2024
In this week’s episode, Jo Causon sits down with Chief Economist and Head of Research at Panmure Liberum, Simon French, to discuss how a focus on customer service can lead to long term economic growth for the UK.
Music copyright: Kevin MacLeod
Wednesday Nov 06, 2024
Wednesday Nov 06, 2024
This week, ahead of the busiest quarter for retail, Jo Causon catches up with Sainsbury's CEO Simon Roberts to chat about the importance of customer loyalty and retention in an increasingly competitive landscape.
Music copyright: Kevin MacLeod
Tuesday Oct 22, 2024
Tuesday Oct 22, 2024
Join The Institute of Customer Service CEO Jo Causon as she chats with the Financial Times' consumer editor Claer Barrett, who discusses the impact of poor service from both a consumer and a business lens.
Music copyright: Kevin MacLeod
Tuesday Oct 08, 2024
Tuesday Oct 08, 2024
Join The Institute of Customer Service CEO Jo Causon as she chats with first direct CEO Chris Pitt about what it takes to be a customer-focused business leader.
Music copyright: Kevin MacLeod
The expert-led, customer-focused podcast hosted by Jo Causon
Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customers in a complex and challenging business environment.
Guests range from high-profile CEOs to consumer affairs journalists, right through to expert economists.