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Episodes
Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.
Episodes
Oct 22, 2024
Oct 22, 2024
50 min
Join The Institute of Customer Service CEO Jo Causon as she chats with the Financial Times' consumer editor Claer Barrett, who discusses the impact of poor service from both a consumer and a business lens.
Music copyright: Kevin MacLeod
Oct 8, 2024
Oct 8, 2024
37 min
Join The Institute of Customer Service CEO Jo Causon as she chats with first direct CEO Chris Pitt about what it takes to be a customer-focused business leader.
Music copyright: Kevin MacLeod
The expert-led, customer-focused podcast hosted by Jo Causon
Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customers in a complex and challenging business environment.
Guests range from high-profile CEOs to consumer affairs journalists, right through to expert economists.