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Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.
Episodes
Tuesday Feb 04, 2025
Tuesday Feb 04, 2025
Season 2 of Causonomics is back with a bang, as Jo sits down with the head of one of Britain's most beloved luxury retail brands. Tom Athron, CEO, Fortnum & Mason discusses how great customer service remains a key differentiator in a fast-changing customer landscape.
Music copyright: Kevin MacLeod
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