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Episodes
Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.
Episodes
Apr 2, 2025
Apr 2, 2025
42 min
This week, Jo is joined by improv comedian and accomplished business coach Neil Mullarkey, where they discuss the intersection between improvisation, thinking on your feet, and providing a more human and real service experience for your customers.
Music copyright: Kevin MacLeod
Mar 5, 2025
Mar 5, 2025
45 min
Angela MacDonald CBE, Deputy Chief Executive and Second Permanent Secretary with HMRC, joins Jo Causon this week to discuss her role, her approach to leadership, and how to keep up with a rapidly evolving customer landscape.
Music copyright: Kevin MacLeod
Feb 20, 2025
Feb 20, 2025
43 min
Jo catches up this week with decorated financial services leader Dame Alison Rose, where they chat about the importance of centring the customer and what business leaders can do to ensure a focus on customer outcomes.
Music copyright: Kevin MacLeod
Feb 4, 2025
Feb 4, 2025
43 min
Season 2 of Causonomics is back with a bang, as Jo sits down with the head of one of Britain's most beloved luxury retail brands. Tom Athron, CEO, Fortnum & Mason discusses how great customer service remains a key differentiator in a fast-changing customer landscape.
Music copyright: Kevin MacLeod
Dec 18, 2024
Dec 18, 2024
40 min
This week Jo Causon sits down with a legend in the business world, Sir John Timpson, to discuss how his unique management style has empowered generations of employees to provide differentiating levels of service for the business.
Music copyright: Kevin MacLeod
Dec 4, 2024
Dec 4, 2024
35 min
Jo Causon catches up with Dame Irene Hays, head of Hays Travel, where they talk about Dame Irene's fascinating career, and how great customer service has been a huge differentiator for Hays Travel.
Music copyright: Kevin MacLeod
Nov 19, 2024
Nov 19, 2024
44 min
In this week’s episode, Jo Causon sits down with Chief Economist and Head of Research at Panmure Liberum, Simon French, to discuss how a focus on customer service can lead to long term economic growth for the UK.
Music copyright: Kevin MacLeod
Nov 6, 2024
Nov 6, 2024
41 min
This week, ahead of the busiest quarter for retail, Jo Causon catches up with Sainsbury's CEO Simon Roberts to chat about the importance of customer loyalty and retention in an increasingly competitive landscape.
Music copyright: Kevin MacLeod
The expert-led, customer-focused podcast hosted by Jo Causon
Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customers in a complex and challenging business environment.
Guests range from high-profile CEOs to consumer affairs journalists, right through to expert economists.